Data Privacy Statement
We take the protection of personal data and, therefore, your privacy very seriously. We would like to take this opportunity to explain how we protect your data and what it means for you when you use our services. To guarantee maximum protection of your privacy, it is a matter of course for us to comply with all legal provisions on data protection. We comply with the provisions of the General Data Protection Regulation (GDPR) and those of the new German Federal Data Protection Act (BDSG-new) to Adapt Data Protection Law to Regulation (EU) 2016/679 and to Implement Directive (EU) 2016/680 (Datenschutz-Anpassungs- und -Umsetzungsgesetz EU – DSAnpUG-EU).
1. Scope of validity
This Data Privacy Statement applies to the online services of TRACTO-TECHNIK GmbH & Co.KG, Paul-Schmidt-Str. 2, 57368 Lennestadt, Germany (hereinafter referred to as "TRACTO-TECHNIK") which are accessible under the domain www.pipe-bending-systems.com and the various sub-domains (hereinafter referred to as "our website").
2. Name and address of the responsible party
The responsible body and service provider is TRACTO-TECHNIK GmbH & Co.KG, Paul-Schmidt-Straße 2, 57368 Lennestadt, Germany (hereinafter referred to as "TRACTO-TECHNIK").
3. Name and address of the data protection officer
4. General information about data processing
In principle, we collect and use our users' personal data only to the extent required to provide a functional website along with our content and services.
4.1. Personal data
Personal data is information which is associated with you as an individual. That includes your name, e-mail address, residential address, gender, date of birth, telephone number and age. Non-personal data is information such as the number of users on a website.
4.2. Processing of personal data
Processing refers to any process – with or without the assistance of an automated procedure – or any such series of processes executed in relation to personal data, such as the collection, recording, organisation, arrangement, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or making available in some other way, alignment or combination, limitation, deletion or destruction.
4.2.1. Contact form
If you use the option of sending us enquiries via our contact form, we ask for the name of your company, your title, first name, surname, street address, telephone number and e-mail address. You can also enter your personal message to us in the message field. It is entirely your decision whether you share the data with us. Without these details, however, we will not be able to respond to your request for contact. So we can make sure that no robots fill out the form automatically, you will be prompted to enter the verification code correctly.
Before you can subscribe to our e-mail newsletter, we need, in addition to your consent, your e-mail address, first name, surname, postcode and country of residence. This personal data is processed to address you personally in e-mails and tailor the content of the newsletter to you individually. It is entirely your decision whether you share the data with us. Without this information, however, we may not be able to send you our newsletter.
If you are interested in our Tractuell, you can send an informal e-mail to firstname.lastname@example.org. We assure you that we will process the personal data you provide only for the purpose of sending Tractuell. Your data is stored for as long as you are subscribed to Tractuell. On unsubscribing, your data is erased. To unsubscribe, you can send an informal e-mail to email@example.com. Continued storage may take place on a case-by-case basis if this is prescribed by law. The data processing mentioned above is carried out in accordance with Art. 6(1b) and Art. 6(1f) GDPR.
4.2.4. Online product enquiry
If you would like to submit an online product enquiry on our website (e.g. about a pipe bending machine), you will need to specify, in addition to technical data, the name of your company, the telephone number, an e-mail address and a contact person. It is entirely your decision whether you share the data with us. Without these details, however, we will not be able to respond to your product enquiry. The details enable us to answer your enquiry as best we can, in particular to establish contact with a contact person. Your personal data is not forwarded to third parties when you submit a product enquiry.
4.3. Legal basis for the processing of personal data
The collection and use of our users' personal data takes place on a regular basis only with the users' consent. Provided that we have obtained the data subject's consent to process their personal data, Article 6(1a) GDPR serves as the legal basis for the processing of personal data.
In the following section, we describe in detail data processing operations in the context of using cookies.
5.2. Legal basis
5.3. Configuration of the browser settings
Most browsers are preset in such a way that they accept cookies as standard. However, you can configure your respective browser in such a way that it only accepts certain cookies or no longer accepts cookies at all. However, you must bear in mind that you may no longer be able to make full use of all of the functions of our website if you deactivate cookies via your browser settings on our website. You can also use your browser settings to delete cookies that have already been stored on your browser. Furthermore, it is also possible to set your browser in such a way that you are notified before cookies are stored. Since the different browsers may function differently, we ask you to make use of the relevant help menu in your browser for the configuration options. If you want to see a comprehensive overview of all third-party access to your Internet browser, we recommend that you install plug-ins that are specially developed for this.
6. Tracking and analysis tools (performance cookies)
We use tracking and analysis tools to guarantee the ongoing optimisation and needs-based design of our website. Using tracking measures, we are able to record statistics about the use of our website by visitors and further develop our online services with the help of the knowledge gained as a result. If you have granted us your consent to the use of performance cookies based on the information provided on the website ("cookie banner"), the legitimacy of use is also based on Art. 6(1a) GDPR. As soon as the data that is transmitted to us via the cookies is no longer required in order to achieve the above-mentioned purposes, this information is erased. Continued storage may take place on a case-by-case basis if this is prescribed by law.
6.1. Google Analytics
Our website uses tracking pixel technology provided by wiredminds GmbHto analyse visitor behaviour. Where necessary, data is collected, processed, stored and then used to create usage profiles under a pseudonym. Where possible and practical, this usage profile is completely anonymous. Cookies may be used for this purpose. Cookies are small text files which are stored on the visitor's Internet browser and used to recognise the Internet browser. The collected data, which may also contain personal data, is transferred to WiredMinds or collected directly by WiredMinds. WiredMinds may use information that is left during a visit to the websites to create anonymised usage profiles. The data collected is not used to identify the visitor to this website personally without the specific consent of the individual concerned, and is not combined with personal data pertaining to the bearer of the pseudonym. If IP addresses are collected, they are immediately anonymised by way of deleting the last block of numbers.
7. Social media fan pages
8. Security measures to protect the data we store
We have set up organisational and technical security precautions to protect your data, in particular against loss, manipulation or unauthorised access. We regularly adapt our security precautions to ongoing technical developments. Intensive information and training of our employees as well as their obligation to data secrecy ensure that your data is treated confidentially. Our security measures also include occasionally asking for proof of your identity, particularly when you contact our customer service by phone.
9. Use of service providers to process personal data/processing of data in countries outside the European Economic Area
If we use service providers to perform services and to process your data regarding our services and products, those service providers process the data exclusively in accordance with our instructions and have been obliged to comply with the applicable data protection regulations. All processors have been carefully selected and will only have access to your data required to provide the services to the extent and for the period required, or to the extent to which you have consented to the processing and use of the data.
10. Storage period
We store your personal data only for as long as permitted by law. The stored personal data will be deleted if the user revokes their consent to its storage, if access to this data is no longer required to fulfil the purpose served by its storage, in particular if the user account is deleted, or if its storage is inadmissible for other legal reasons. Applicable statutory retention periods from the German Commercial Code or the German Fiscal Code remain unaffected by this. During the statutory retention period, your personal data will be blocked and not transferred for any other data processing.
11. Rights of the data subject
11.1. Right of access by the data subject
You have the right to request information from us at any time about the data we store about you, as well as the origin, recipients or categories of recipients to whom this data is transferred and the purpose of the storage.
11.2. Right to withdraw consent
If you have given consent to the use of data, you can withdraw it at any time without stating reasons with future effect. To do so, send an e-mail to firstname.lastname@example.org or a written notice to: TRACTO-TECHNIK GmbH & Co. KG, Paul-Schmidt-Strasse 2, 57368 Lennestadt, Germany.
11.3. Right to rectification
You may request the rectification of inaccurate data or the completion of data stored with us without undue delay
11.4. Right to erasure and blocking
You have the right to blocking and erasure of the data we store about you. Erasure of your personal data is usually completed within two working days of exercising this right of the data subject. If the deletion is contrary to statutory, contractual or fiscal and commercial retention obligations or other statutory grounds, your data may only be blocked rather than erased. After the deletion of your data, information can no longer be provided.
11.5. Right to data portability
In the event that you request the personal data you have given us, we will provide you or another responsible person, if you wish, with the data in a structured, commonly used and machine-readable format. The latter, however, only if it is technically possible.
11.6. Right to object
You have the right to object to the data processing at any time without stating your reasons. It may be the case, however, that once the right to object is exercised, we can no longer provide our services in full, because the processing of specific personal data is essential for certain services.
11.7. Contact for exercising the rights of the data subject
When you contact us by e-mail at email@example.com or by post at TRACTO-TECHNIK GmbH & Co. KG, Paul-Schmidt-Str. 2, 57368 Lennestadt, Germany, we store the data you share (your e-mail address, name and telephone number if applicable) so we can respond to your questions or request. We erase the data that arises in this context once storage is no longer required, or restrict the processing if there are statutory retention requirements
12. Right of appeal to a supervisory authority
You have the right to lodge a complaint with the competent supervisory authority against the processing of your personal data if you feel your rights under the GDPR have been infringed.